Privacy Policy
Privacy Policy – Heartspace Connections
1. Introduction
​
• At Heartspace Connections, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard any information you provide when using our website or booking massage therapy and wellness
services.
​
• Heartspace Connections operates as a sole trader massage therapy and wellness business.
​
2. Information We May Collect
​
• Name
• Email address
• Phone number
• Relevant health information provided during consultation
• Appointment details and treatment history
• Any information submitted through contact forms or email
• Health information is only collected where necessary to ensure treatments are safe and appropriate.
​
3. How We Use Your Information
• Respond to enquiries
• Schedule and manage appointments
• Provide safe and appropriate massage therapy and wellness services
• Maintain client records for professional practice
• Send appointment confirmations or reminders
• Heartspace Connections does not sell or share personal data for marketing purposes.
​
​
4. Legal Basis for Processing Data ​
• Under the UK General Data Protection Regulation (UK GDPR), personal data is processed under the following lawful bases: ​
• Consent – when you voluntarily provide your information
• Contract – to deliver booked services
• Legitimate interest – to manage appointments and maintain client records
• Legal obligation – where records must be retained for insurance or legal reasons
• Data protection guidance in the UK is provided by the Information Commissioner's Office.
​
5. Storage and Security
• Heartspace Connections takes appropriate steps to ensure personal information is stored securely.
• Client records may be kept in digital or paper format and are only accessible to the business owner.
• Records are retained only for as long as required for professional, insurance, or legal purposes.
​
6. Sharing Your Information
• Where required by law
• With your consent
• If necessary for professional insurance or legal obligations
​
7. Your Data Protection Rights
• Access the personal data held about you
• Request correction of inaccurate information
• Request deletion of your data (where legally possible)
• Withdraw consent at any time
• To exercise these rights, please contact us using the details below.
​
8. Cookies
• The website heartspaceconnections.com may use basic cookies to improve user experience.
• Cookies do not collect personally identifiable information unless you choose to provide it.
​
9. Contact
• Heartspace Connections
• Website: heartspaceconnections.com
• Email: heartspaceconnections@proton.me
​
10. Changes to This Policy
• Heartspace Connections may update this Privacy Policy from time to time. Any updates will be posted on this page.
​
• Last updated: March 2026